Cookies and Personal Data Protection

Personal Data Protection and Cookies

1. Liability

When the company processes personal data, the managing director of The Norwegian National Opera & Ballet is the data controller.

Questions regarding personal data can be directed to our data protection adviser: Thore Næss, thore.naess@operaen.no.

2. What information do we collect?

We collect your personal data to deliver, support, adapt and develop our services to make them more relevant and useful to you. Personal data means any type of information that can be directly or indirectly linked to an individual person.

2:1. Newsletter

When you sign up to our newsletter, we will collect the following information about you or your user device:

• Your e-mail address
• Your first and last name (optional)

2.2. Purchasing tickets

When you purchase tickets through our services, your purchases, reservations or cancellations will be recorded. This includes the following information:

• E-mail
• Name
• Address
• Postcode and town/city
• Mobile number
• Any applicable discount (student/OBOS membership/senior citizen/subscription/special price)
• Customer category (e.g. subscription customer or member of our supporting associations’ clubs)
• Channel through which the ticket is purchased and where in the auditorium you will be sitting
• To help develop our services, we may occasionally send you a questionnaire. You are not obliged to respond to questionnaires and you can decide what information to provide. We will inform you whether the questionnaire is anonymous or not.

All customer data and purchase history (not card number) are stored on the server of our ticket system provider.

2.3. Operaen.no

When you visit our website operaen.no, your user data are logged, for example, when you view or click on content (e.g. a performance) or perform a search. For a more detailed description of the information collected on operaen.no, see Clause 3.3.

3. How do we process your personal data?

The Norwegian National Opera & Ballet processes your personal data in order to give you a tailored and personalised user experience when using our services.

3.1. Newsletter

Personal data collected in connection with the distribution of our newsletter are processed to:

• send you our newsletter and thus keep you updated about performances and events or similar marketing-related communication, and to send you exclusive offers;
• contact you about changes to this privacy policy.
• If you take part in campaigns or competitions arranged by the Norwegian National Opera & Ballet through our newsletter, the information you provide will only be used for the purposes of the campaign and competition.
• We use your e-mail address to verify your identity.

Your e-mail address will be stored in a separate database and will not be shared with third parties. It will be also deleted if you unsubscribe from the newsletter. You can unsubscribe from our newsletter at any time by sending an e-mail to post@operaen.no or by using the unsubscribe feature at the bottom of the newsletter.

3.2. Purchasing tickets

The personal data collected in connection with ticket purchases are processed to:

• Complete your ticket orders.
• Send you non-commercial e-mails reminding you that a performance is coming up and to give you practical information.
• Distribute questionnaires. We are always interested in developing our services and will therefore send you a questionnaire after a performance or event. We will inform you of the purpose of the questionnaire and will not share information with third parties or use your information for any purpose other than those specified herein.
• For statistics and analysis purposes that could help to improve and adapt our products, services and systems.

3.3. Operaen.no

We use the information we collect when you visit operaen.no to adapt and improve the content of our website, and to advertise our performances and events through other channels and websites other than our own.

3.3.1. Statistics and analyses

The Norwegian National Opera & Ballet collects information about visitors to operaen.no to compile statistics on how visitors use our website. The purpose is to improve and further develop the information provided on our website. For example, the statistics tell use how many people visit particular pages, how long they stay on the page, which websites our users come from and which browsers they use. This information does not contain user-specific data.

3.3.2. Cookies

Den Norske Opera & Ballett AS uses cookies on operaen.no. Cookies are small text files that are placed on your computer when you load a website. Cookies help us understand the behaviour of the users of our website, so we can improve the user experience. Cookies can only store text, which is always anonymous and usually encrypted.

Your choice
All browsers provide an option for the user to restrict the use of cookies or disable them using the browser’s settings.
You can learn how to set your browser to allow/block cookies on www.nettvett.no and get tips on how to browse safely online.
If you block cookies, you should be aware that the functionality of our website and others may be affected.

We are not permitted to store and process such information, unless you as a visitor to operaen.no have been informed of this and have given your consent. As a visitor, you must be informed about and approve the type of information that is processed, the purpose of processing and who processes the information. See the Norwegian Commerce Act, Section 2-7b. The Norwegian National Opera & Ballet obtains your consent to use cookies through a pop-up window when you first visit operaen.no.

Overview of cookies
An overview of the cookies used on operaen.no is provided here. The table includes the name of the cookie, a description of its purpose, the name of the provider and how long it is saved in the browser.

3.3.3. Deviation status

Cookies are used to remember whether a user has read a deviation message so it is not shown again. The time that the deviation message was minimised/closed is stored so that it can be shown again if there is a change. The Norwegian National Opera & Ballet does not collect this type of information.

3.3.4. Searches

The Norwegian National Opera & Ballet stores information about search words used on operaen.no. The purpose of storing search words is to improve the information we give. Stored search words are not linked to information about users.

3.3.5. Telephone enquiries and enquiries via post@operaen.no

Enquiries via post@operaen.no may be stored in our secured digital data archives with access control.
Please do not send sensitive personal data by e-mail.

4. Sharing information with third parties

Personal data collected for the use of our services are only shared with subcontractors who satisfy the personal data processing requirements of the Norwegian National Opera & Ballet.

5. Your rights

As a user of the Norwegian National Opera & Ballet’s services, you have the right to request access to the personal data we process about you and the data processing method. You can also request the personal data to be corrected or deleted, or restrict the way that the data are processed, pursuant to the Norwegian Personal Data Act.

The Norwegian National Opera & Ballet processes your personal data on the basis of your given consent. You can withdraw your consent at any time. Withdrawing your ‘consent will not affect the legality of your processed personal data up until the date your consent is withdrawn.
As mentioned above, enquiries can be sent to post@operaen.no.

If you believe that the Norwegian National Opera & Ballet has infringed your rights under the Norwegian Personal Data Act, you have the right to complain to the applicable supervisory authority. You can do this by submitting a complaint to the Norwegian Data Protection Authority.

6. Changes to this privacy policy

The Norwegian National Opera & Ballet reserves the right to adjust and adapt this privacy policy. In the event of changes to the policy, the user will be notified of this in advance and in writing through our services. By continuing to use our services after we have implemented the changes to the privacy policy, you consent to the changed terms and conditions.

This privacy policy and any other future privacy policies comply with the Norwegian Data Protection Act or other applicable rules governing the processing of personal data.